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PRIVACY POLICY

Last Updated: 03/02/25

At Grindstone Design LLC (“Grindstone Design,” “we,” “us,” or “our”), we prioritize the privacy of our users. This Privacy Policy explains how Grindstone Design collects, uses, discloses, and safeguards your personal information when you visit our website grindstonedesign.com (“Site”) or otherwise engage with us.

By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our Site or services.

1. WHO WE ARE

We are Grindstone Design LLC, a design and creative agency headquartered in the United States. We build powerful branding, graphic design, and digital experiences for our clients. When we say “we” or “us,” we’re referring to Grindstone Design LLC, the entity responsible for your information under this Privacy Policy.

2. INFORMATION WE COLLECT

We collect various types of information in order to offer our services and run our business effectively. This includes:

2.1. Personal Information

  • Contact Information: This may include your name, email address, phone number, mailing address, or other information you voluntarily provide when filling out our online forms or communicating with us.
  • Account Information: If you register for any account on our Site or sign up for newsletters, you may provide a username, password, or relevant authentication information.
  • Payment Information: If you engage with us for paid services, we may collect payment details, billing addresses, and other transactional details. Note that we do not store full payment card details on our servers; we use third-party secure payment processors.

2.2. Non-Personal Information

  • Usage Data: We automatically collect certain information about the devices you use to access our Site. This includes IP addresses, browser type, operating system, device type, and unique device identifiers. We also log the URL of the page you visited before and after you navigated to our Site.
  • Analytics Data: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Site, such as the pages visited, the time spent on each page, and links clicked.

3. HOW WE COLLECT YOUR INFORMATION

3.1. Direct Collection

You provide information to us directly, such as when:

  • You complete online forms (e.g., a contact form or newsletter signup).
  • You send us an email or otherwise communicate with us.
  • You make a payment or engage with our services.

3.2. Automated Collection

We also collect information automatically using:

  • Cookies: Small text files placed on your device to store information about your usage. You can manage your cookie preferences through your browser settings.
  • Tracking Scripts and Tags: We embed various scripts, tags, and pixels from third-party analytics and marketing platforms (like Google Analytics) to understand user behavior and improve our Site’s performance.
  • Log Files: Our servers automatically create log files that record IP addresses, browser information, device details, and certain usage information.

4. USE OF THIRD-PARTY APPS AND ANALYTICS

4.1. Third-Party Services

We use third-party apps and services for:

  • Analytics (e.g., Google Analytics): These services help us understand how you use our Site. They may collect information such as your IP address, the pages you visit, and how long you spend on each page.
  • Advertising & Remarketing: We may work with third-party advertising networks to display ads on other websites based on your visits to our Site.
  • Social Media Plugins: We may use social media share buttons (e.g., Facebook, Instagram, LinkedIn). These features may collect your IP address and set cookies to function properly.

Your interactions with these third-party services are governed by their respective privacy policies. We encourage you to review their terms and policies to understand how they manage your data.

4.2. Cookies and Other Tracking Technologies

Cookies and similar technologies help us:

  • Remember you and your preferences.
  • Understand how you navigate through our Site.
  • Customize content and advertising.

You may refuse or accept cookies from our Site at any time by activating the relevant setting on your browser. However, if you disable cookies, some parts of our Site may not work properly.

5. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

  1. Providing and Maintaining Our Services
    To process your requests, deliver services, and handle transactions.

  2. Improving and Customizing Your Experience
    To personalize your interactions, content, and overall experience on our Site.

  3. Marketing and Promotional Communications
    With your consent (where required), to send you marketing messages and promotional offers. You can opt out at any time by clicking “unsubscribe” in any email or contacting us.

  4. Analytics and Site Optimization
    To track usage trends and measure site performance so we can improve functionality, user experience, and design.

  5. Compliance with Legal Obligations
    To protect our rights or comply with any court order, law, or legal process.

  6. Protecting Our Business
    To detect, prevent, or investigate fraud, abuse, illegal use, or violations of our Terms of Use, and to comply with court orders, governmental requests, or applicable law.

6. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

  1. Service Providers
    We partner with third-party vendors and service providers who help us perform essential business functions (e.g., data hosting, payment processing, analytics). These parties only access your personal information to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

  2. Business Transfers
    If we merge with or are acquired by another company, sell a portion of our assets, or transfer our services to another entity, your information may be among the transferred assets.

  3. Legal Compliance
    We may disclose information if required to do so by law or in response to valid requests (e.g., subpoenas or court orders) or to protect our rights, property, or safety.

  4. Consent
    We may share information for other purposes if you have provided explicit consent.

7. DATA RETENTION

We keep your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. YOUR CHOICES AND RIGHTS

8.1. Access and Update

You may contact us to:

  • Access the personal information we hold about you.
  • Update or correct any personal information that is inaccurate.
  • Request deletion of your personal information where applicable by law.

8.2. Opt-Out

  • Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link included in each email or by contacting us directly.
  • Analytics: You may opt out of certain analytics tracking by using browser extensions or following the instructions provided by third-party analytics tools.

8.3. Cookies

Manage or disable cookies in your browser settings. Note that disabling cookies may affect the functionality of certain parts of our Site.

9. SECURITY MEASURES

We take the security of your personal information seriously. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. INTERNATIONAL TRANSFERS

If you are located outside of the United States, be aware that any information you provide may be transferred to, stored in, and processed in the United States. By using our Site and services, you consent to this transfer.

11. CHILDREN’S PRIVACY

Our Site is not directed toward individuals under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from minors. If you believe we have unintentionally collected such information, please contact us so we can delete it.

12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, plugins, or applications. We do not control these external sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external websites you visit.

13. DO NOT TRACK

Some browsers transmit “Do Not Track” signals. Because there is no industry standard in this area, we do not currently respond to these signals. We continue to review new technologies and may adopt a standard once it’s established.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date. Changes become effective immediately upon posting. We encourage you to review this page periodically to stay informed about how we protect your privacy.

DISCLAIMER: This Privacy Policy is provided for informational purposes only and should not be construed as legal advice. We recommend you consult with a qualified attorney to ensure compliance with all applicable laws and regulations.

Thank you for trusting Grindstone Design with your information. We’ve got your back—and we’re committed to keeping your data safe, secure, and fully under your control.